LEVEL OF PATIENTS’ SATISFACTION FROM PHYSICAL THERAPY SERVICES IN OUTPATIENT DEPARTMENT OF TERTIARY CARE HOSPITALS IN PESHAWAR: A CROSS-SECTIONAL SURVEY

Abstract

Objective: To determine the level of patients’ satisfaction in outpatient departments of physiotherapy in tertiary care hospitals of Peshawar.

Methodology: This study was a cross-sectional survey in which purposive sampling was used and data was collected through MED-RISK patient satisfaction questionnaire. The sample size was 375; participants were selected from physiotherapy (OPD) of Tertiary Care Hospitals of Peshawar. The data was analyzed and presented in the form of frequencies and percentages.

Results: The respondent characteristics of 375 patients showed that more than half were male 245 (65.3%) and the remaining were female 130 (34.7%).The most common reason for receiving the physical therapy treatment was lower back 82 (21.9%),hip 53 (14.1%),  shoulder 53 (13.9%), knee 45 (12.0%), elbow 27 (7.2%) and others 47(12.5%). The mean satisfaction calculated in a Tertiary Care Hospital in Peshawar is 4.38(0.70).

Conclusion: This research concluded that the level of patient’s satisfaction receiving physiotherapy services at Tertiary Care Hospitals of Peshawar was high as the results showed almost the maximum mean. From this study, we also concluded that lower back pain was the most common complaint about receiving physical therapy services.